He sent a request to cancel it since he had purchased the wrong size. ... All orders, once placed, have a pre-authorization hold on the full payment of the chosen product. Click + Collect is a service that has been introduced to gamestop.ie that enables gamers to reserve an item online and collect it in their local store. If the guest prefers to pay with a different card or payment method, the pre authorization is cancelled and the funds on hold will be released within a few days. We assured him, very politely, that his card was never charged since the order was cancelled before any shipping. By placing a hold on extra funds, hotel managers can rest assured that a guest cannot leave without paying. I'm dealing with the exact same thing but when I contacted support, they told me this: "If your order was placed with a GameStop trade card, please note that any related authorization hold should fall off within 1-3 business days." it's still there (Pending), and so far no cancellation issues like others mentioned. This pending charge will be removed when your bank releases the hold on your funds. Please note you have not been charged for this order. It's the only way I got my credit back for my cancelled order. He says he is looking at the charges as … A pending charge is a temporary hold that is placed by your bank to ensure funds are available when your order processes. Redirecting to /articles/where-to-buy-a-ps5-january-2021-restock-updates-for-target-best-buy-walmart-and-more/1100-6475811/. If you re-attempt the payment successfully, the pending charge from the first attempt may appear to be a "double charge." I don't know how accurate this is because it's now been 3 business days and still showing $0 when I check. GameStop Pre-Order Cancellations Explained. You can call Gamestop at (800) 883-8895 toll free number, write an email, fill out a contact form on their website www.gamestop.com, or write a letter to Gamestop.com, 625 Westport Parkway, Grapevine, Texas, 76051, United States. Best Regards, Adam GameStop … must hold ourselves and each other accountable to the principles of honesty, integrity, and respect. Today (9.29) we receive a phone call from him asking us for a refund. Any related authorization hold on your credit or debit card account will be released in accordance with your financial institution holds policy. When a guest checks out of your hotel, the hold is converted into a charge. Contact Gamestop customer service. Please contact your financial institution for more information. Customer placed an order on Sunday Morning 9.25. I'm expecting to see it charge either tomorrow or Thursday depending on when it … These principles influence every aspect of our day-to-day work. ask them to remove the "Outstanding Pre-authorization Hold" on your Trade Card. They are what drive us to go beyond executing against our business strategies, to safeguard the hopes and dreams of more than 40,000 GameStop family members worldwide, and those of our His order was cancelled on the same day. I called several times after black friday after a store pickup was cancelled and I finally got someone to do this. GameStop seems to cancel pre-orders for games like Cyberpunk 2077 and Death Stranding prompting concerns it's going out of business. I ordered from Gamestop using PayPal on 1/13, and on 2/25 Gamestop put through an authorization for the full amount of the charge. Asking us for a refund is a temporary hold that is placed by your bank to ensure funds available! 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