I was able to pair my SmartCode 916 lock with my SmartThings hub. Long cable didn’t help. Then they are not pairing fine, as the security keys are not exchanging. Instead it lists the 916 under ZigBee. It just will not pair–the 60 second timer times out without ever finding anything. I couldn’t remove it either. Transfer the Smart Apps from the simulated device to the newly paired 916. Z-Wave 500. Since pairing I have had no issues with my locks dropping off or becoming unreliable. I have this app installed and configured and it allows quite a lot of added functionality to the Kwikset 916 from within the SmartThings. I would be surprised if it really won’t pair. In depth review of the Kwikset SmartCode 916 Touchscreen smartlock. They were very helpful to me when I called in with a problem during my installation. Other than trying to reboot hub before pairing I don't have any other ideas. I currently have one Kwikset 914 Z-Wave lock. In no case would it pair >12" away for me. Learn how to install and pair a Kwikset lock with your Xfinity Home service. I had problems pairing one of my 914s on arrival and ended it sending it back for a replacement. Video Kwikset SmartCode 915-916: Programming With a Mastercode . Congratulations, you are connected to your Kwikset Smartcode Deadbolt! And that’s why I got the 916, as I looked for something that perhaps was supported better. Zigbee. Then reconnect your lock. I tried many times but it never paired. Currently Viewing: ... Signature Series Deadbolt with Home Connect with Zigbee Technology. @ethayer: Next update to your code, you can add Kwikset 916 to the “Confirmed Locks” list in the readme.markdown: Yes, I’m working on this. Just create an account, cut and paste code as a SmartThings and My Device, save, publish and it shows up in the SmartThings GUI. Different models of Kwikset smart locks are compatible with SmartThings, same as SmartCode 910. Pairing or unpairing Z-Wave and ZigBee devices. Just something to consider when troubleshooting. I removed them from the doors themselves and have them touching the hub even and they do not pair securely at least as far as I can tell. This worked for me. After pairing, the lock goes back to full power radio mode, which is why it works further away AFTER pairing. (and please don't say "I didn't have to do that with Homeseer". I’ll have to see how to get it working. I have gone through 2 of them and neither want to connect to smartthings. Hum… I cannot remember, but did you install the Lock Manager by @ethayer in the SmartThings developer IDE? I am using the User Lock Manager v3.5 Copyright 2015 Erik Thayer to monitor & control the lock. Then run the exclusion process on the lock and most importantly put the smartthings V2 hub in exclusion mode and then press the A button on the lock so as to force it to exclude itself from the hub. I’m having issues with this too. I would contact the Kwikset technical support line and see if they can determine if there is a hardware/firmware issue with the lock series you have. While that might be true, it isn't true with Hubitat. Hope it helps. Shutdown all Z-Wave devices in the vicinity during pairing, that didn’t help either. The Kwikset lock, though marketed for use with the Amazon Cloud Cam, works with any Zigbee hub. I've reset the lock probably six times, and I've temporarily moved the hub as close to the lock as I can (about six feet). Then as it was searching I went to the 916 and pressed A to put it in Exclude mode. Both of my Kwikset locks paired immediately but only when I brought the hub very close to the lock. I’ve also tried adding it as a general device and a more specific lock…Anyone have any suggestion? Its been working great, haven't had any problems with it, although the door it's attached to is only 10 feet or so from the HE hub, with essentially direct line of sight. I see some people showing secure settings under their settings but mine does not for any of my 3 locks. Last time I did it I measured starting at 5 feet away, moving a foot closer each time and trying to pair. Note, DO NOT simply unplug the hub when you move, you must perform a shutdown from the settings menu as the internal database can become corrupted if you pull the power. The Kwikset Home. I also got a Kwikset Convert (Amazon Cloud Cam edition) a few days ago that I set up. I had a long ethernet cable to help! This article is only relevant for Harmony Hub devices that use Harmony Hub Extender. It was easy to install and pair to the Spectrum touchscreen control panel. Exclude/Include and Factory Resets are non factors as well. 916 page of www.kwikset.com. What is confusing to me is, when I opted to try and force it (by selecting the device itself in the app), I didn’t find the 916 for Z-Wave. Verified that the lock was reporting the correct status right away. The exclusion tool is hidden away/hard to find. Spare Parts 36,552 views. I removed them from the doors themselves and have them touching the hub. Sorry about my earlier comment, I missed the part above in your last post. Kwikset 916 - Z-Wave (Not Z-Wave Plus or Zigbee Model) I can tell that the locks receive lock/unlocks commands because the Z-Wave module blinks red every time I send a command but there is no action. Not quite sure how, but I did go back into Wink, and saw the lock was still listed there, despite my having reset it following the lock's own procedures. Thanks When forcing the lock to include securely (I though at least by setting Secure Join to All Secure Z-Wave) I still show no indication of it joining securely. Open the SmartThings app that is connected to your hub. Maybe you need to do some sort of factory reset with your lock? I was able to integrate my SmartCode™ 916 Touchscreen Electronic Deadbolt with HomeConnect™ technology to my Smartthings hub on the first try using the Kwikset sync button on the inside of the lock. It seems like securely joining Z-Wave isn't functioning on this build (184.108.40.206)? I chatted with ST support last week and they thought it should be fine. The 916 is described as being the same as the 914, just better looking. Ok, a bit frustrated here. I would be surprised if it really won’t pair. The 2GIG said “DEVICE REMOVED from another network”. Will. I can’t set codes, connect it with other devices or set security options. I had this some problem happen to me when I had a new 2GIG controller added, and I tried switching it to Secondary to ST. Then I tried removing the 2GIG and neither controller saw the device. My hub did not detect it at all. Kwikset 99160-009 SmartCode ZigBee Touchscreen Smart Lock works with Echo Plus & Alexa, featuring SmartKey, Venetian Bronze 3.9 out of 5 stars 147 3 offers from $189.00 Hopefully once you actually get them to pair securely they will work well for you. Kwikset Zigbee is Recognized for Pairing, but Won't Connect Once Paired. My only problem with it is I don’t have full control of the lock, just lock and unlock. I was able to lock the door from the ST app and use it in routines without issue. Z-Wave/ZigBee Communication 8 Keypad 10 Battery 11 ©2014 Kwikset Corporation 4970 / 01 1 / 11 Technical upport 1-86-83-6584 www.kwikset.com. Again, joining the hub works fine, but there is no functionality. It worked on the first try. It paired first time without an issues. Mine were a little flaky on reporting, so I swapped out the zwave modules for zigbee ones - perfect since then. You'll need to get it closer. The 914 instructions said to hold it less than 12 inches from the hub when pairing. Exclude the lock from ST and rebooted the hub. I just did a conversion on one of my Kwikset locks from standard zwave to Zigbee over lunch. They also remained on the line while I fired up the lock and it connected with the SmartThings Hub. Clare Controls. Mike, I have a Kwikset 914 & 916 and noticing that they seem to lose communication with Hubitat. Yeah, I brought the locks to the hub but will try the long cable. Also, did you wait until you had it installed, had inserted the batteries, and then tried to pair it with the upper right button? I did the reverse and moved the hub to the locks as I did not want to uninstall them. If needed you might need to remove the lock to pair, or get a longer extension/cat5 cable to get your hub right next to the lock. The 2GIG as secondary level mysteriously shows up after either a few weeks ago to add and. Full power radio mode, which is why it works further away after pairing, did! 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