@tweethue I'm having some strange issues with my Sync box. @HerringReddish Tap on "My Skills," search for Hue, tap it, then tap "Disable Skill." So, am stuck troubleshooting. It’s working thru the hue app. I had to unlink and re-link my hue account from my echo three times before it started working again. @tweethue Hey there, your API seems to be down...I can't connect my Google Home.... @tweethue Why are all my bulbs “unreachable” in the app. @tweethue I need some help please! @tweethue Hi, I have a problem with my brand new hue play bar lamp. Thanks for the help anyways! Neighbours aren't happy! ????? The SyncBox will not detect any signal at all from the Xbox. So its impossible to connect to Hue. When I use the Xbox, it’s fine. My fiancée has been trying to get help on a few products we just bought that are not working right for the past day and a half without any real responses. No VPN in use, @Mooncake0585 @Ashlp666 @tweethue Hello ?? @McShakespeare16 I’ve tried different HDMI cables and switching ports. @tweethue Hi, so I've got a hdmi cable from the Xbox to the Sync Box, then another cable from the box to the TV. “Alexa, set the {room} light to orange,” or “Alexa, make the {room} warmer,”. @tweethue As it now stands, you've lost a customer now, who was just starting out with converting their lighting over, all because of a very simple customer service issue. @stuart_foy @tweethue @LIFX All Hue bulbs support dimming. Trying a fresh app reinstall but now the app is unable to link. We have attempted turning off network firewalls and manually connect to the router & bridge IP, but nothing works. Works fine when plugged directly into tv, only when the sync box is introduced that it stops working. New comments cannot be posted and votes cannot be cast. @UnfamousDyson Bridge Too Far Away From bulbs ... all the information associated in there will clear up many issues including the unreachable issue & issues with Alexa as well. But, Most user get trouble while they give command to Alexa, turn on the living room lights but she doesn't do it. Thanks for the help anyways! Thanks for your help ? @jsgilly20 If your Philips Hue lights aren’t responding, maybe it’s time to move your Hue Bridge. @stuart_foy @tweethue @LIFX All Hue bulbs support dimming. @tweethue I purchased hue light bulbs to work with Alexa. I also can‘t disconnect my account from v1 although I did merge and it‘s no longer online. I’ve reset the google devices twice. I have a Hue bulb which is flashing on and off / unreachable on my app. When it stops working its saying in the app that there is no signal to the sync box. This would have saved a lot of people, a lot of time. Help? Go to Add Device; From the list of device types, Select Light. After connecting to wifi, Press power button light flashes green then red and app just sits there. Unfortunately, I have already tried that. I tried resetting it to its factory settings without any luck. I’ve configured the mesh to be the router. @geoff_green - The bulb is unreachable in the app. ?‍♂️, @tweethue I have an hdmi sync box between Series X Xbox and TV. Going in and out every second. It ended up working last night. Power light also doesn't flash when resetting bridge either. You will need to relink Alexa with your Hue Account. @tweethue Yes. Anything that I can do to try and fix this issue? No VPN in use, @tweethue hi, pc lights stopped working with sync app. Thanks for your message. @tweethue That doesn’t work on iPhone. ? This whole.evening, my lights haven't bren working about half of the time. Volume commands from the Xbox via CEC are not working though. @tweethue I’m having problems with my HDMI sync box. Seems to have fixed the problem. @tweethue Bluetooth—and yes. @tweethue Hue sync app can't connect to my bridge even though I can find it no problem on my Hue app and everything works fine. Works fine when plugged directly into tv, only when the sync box is introduced that it stops working. Volume commands from the Xbox via CEC are not working though. @tweethue Nope, it hasn’t moved. Is there an outage on your end? I ended up unlinking my account twice and after the second time it started working again. 100% certain that didn’t cause the issue as everything worked fine for a week. I'm guessing it's an issue with the Sync Box and the Xbox outputting 4k 60hz as with 1080 it seems to work, but with limited functionality, @tweethue It will connect for about 30 seconds before loosing connection and then not being able to connect to the bridge again. PS3 off/on works 10-60 mins before the sync stops responding (sync app states "connecting" for whole time). @trigger_tank Whether your hands are full, you’re fumbling to find the light switch, or you want some peace of mind while away, Alexa is there to help — just say “Alexa, turn on the lights.” She's always on—just ask for information, music, news, weather, and more. I also can‘t disconnect my account from v1 although I did merge and it‘s no longer online. That's not the issue. Thanks! After connecting to wifi, Press power button light flashes green then red and app just sits there. My Hue lights stopped working today as well. @tweethue Mainly 1 or 2 drywalls at maximum. We recommend contacting our colleagues @Tweethue. After 2 months of working great my sync sync box has not been functioning. @Ronjans37532736 How to reset Philips Hue bulb via Amazon Echo Plus. I know this has been an issue for a long time. How can I fix this issue? The issue is the require Hue itself to dim and not the hardware dimmer switch. Reset hub and started from scratch, now app able to connect but does not sync, able to control lights from phone but not pc app... any suggestions to fix welcome, @tweethue hi, pc lights stopped working with sync app. Or at least mostly harmonious, since there can be the occasional glitch where lights don’t respond. @marcellomurgia If you've created a scene in the Philips Hue app, you can discover and control it through Alexa. @tweethue Mainly 1 or 2 drywalls at maximum. Thanks. 21 of them suddenly became unreachable this afternoon. Thanks #hue ? @thomas_santana7 @googlenest @tweethue Maybe an issue for a lot of us customers? Could have been a timing thing or there was just something funky with the linking process. Bought a Bathroom Hue Adore light which come already connected to a dimmer. To resolve smart lights problem, read following, Compatibility of smart light with Alexa product, Check, if your phone, Alexa app, and the echo device are all connected to the same Wi-Fi network. @tweethue Hi, my Hue to go is not working on battery, where would I go to fix it? Unlike the Philips Hue Go, which looks like a bowl and begs to be held with two hands, the Glow Light is shaped to grab and go, which made it so useful in my household. I have it passed through a sound bar. I’ve been having issues with the Hue Sync app connecting my MacBook Pro to the Bridge. Bought a Bathroom Hue Adore light which come already connected to a dimmer. #accessibility. #badcustomerservice #ripoff. @tweethue Can't connect hdmi sync box on either android or ios. Thanks, … The lights were working this afternoon when I connected them and now do not with the same statement "another app is already syncing your lights. Ideas to fix? Reset hub and started from scratch, now app able to connect but does not sync, able to control lights from phone but not pc app... any suggestions to fix welcome, @mooncake05 Tried all of the tips to try online but no luck, @ConkerLarry On my phone it connects to problem. Some work, some don’t. I have uninstalled and reinstalled the Hue and Alexa apps but when I go to connect, Alexa says she is unable to link Hue with Alexa. @tweethue Hi Phillips, I just received the 5m outdoor strip from Amazon and the last 6 or so inches don't light up, looks like a common problem browsing the web. @tweethue no other accessories than just bulbs, already checked for updates. @tweethue It's working now. Have you heard of similar issues with the new Xbox/SyncBox? After 10 minutes it stopped working and change the status to "unreachable" . @tweethue @damenknight I am having this same issue. @tweethue hello! @tweethue my Philips hue bulb has stopped working and can not find it to add to bridge. Thanks again! @FlaxGas Yes! This started 2 days ago. May as well set fire to £225. After unplugging and replugging the hue base a couple of times, they all became unreachable. @Pti_Singe Multiple calls with repeated advice that hasn’t worked, no response to emails & eventually receive a response asking for information I’ve already given. How do you rate Hue over the past 3 months? The lights were working this afternoon when I connected them and now do not with the same statement "another app is already syncing your lights. @tweethue Hi, is the Hdmi Sync Box fully compatible with the Xbox Series X? I use a PS3 as the HDMI input. @tweethue Morning. @tweethue Hi, so I've got a hdmi cable from the Xbox to the Sync Box, then another cable from the box to the TV. Normally, Philips Hue light bulbs connect to a base station, the Philips Hue Bridge. @tweethue Please could I have some assistance? @ferrnbueno @tweethue Exact same issue here. @scottishgirl3 @tweethue I got it working again. If not please raise this as an issue or provide workaround. What's going on? @tweethue I don’t have enough ports to dedicate one to a smart hub. When it stops working its saying in the app that there is no signal to the sync box. @tweethue hi, I’m having problems with my Hue Bridge. The one big issue with Philips Hue that users have been dealing with for years is bulbs automatically turning back on after a power outage, even if their previous state had them turned off. @tweethue Hi. @tweethue Hello! @johncarmean Hdmi for fire cube is in hdmi 2. I tried different times removing and adding the bulb but it still doesn't work. Is there anything else I can do? I also tried to connect the account on two other devices with no luck. Spent way too many hours figuring this out. Thank you. I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". @MattCPFC @tweethue having problems with the sync box syncing with my fire cube ( it won’t) but syncs fine with the nvidia shield and switch. @tweethue Bluetooth—and yes. Great customer service experience even if you don't have the custom extension solutions currently. favorite this post Nov 17 Apple Watch Series 4 Stainless Steel GPS+Cellular 44mm Thanx for the help anyway, have a nice christmas! I uninstalled and installed the app and I'm presented with this message "Can't log in to My Hue because the Hue Bridge is offline. Been happening since more than a month or so. @vineetverma But can Philips Hue light bulbs also be controlled without bridge with Alexa? May as well set fire to £225. @tweethue I'm having some strange issues with my Sync box. I checked the Alexa app today and it says all my Philips Hue scenes and devices (basically the “Philips Lighting” skill) are “unresponsive”. Make sure the Hue Bridge is connected to the internet. I tried resetting it to its factory settings without any luck. I tried resetting the bridge and deleting the bulb to reinstall it to no success. @KarlAustin It adds it just fine but then says device unresponsive. @tweethue Yes it works even when I connect to the mesh. @tweethue is there a problem with out of home control right now? Philips has the worst customer service. favorite this post Nov 22 ... Philips Hue Hub $20 (Ann Arbor) pic hide this posting restore restore this posting. Philips Hue offers smart light bulbs that can be controlled over the internet. If you’re trying to add lights to your Hue Bridge, but it’s not finding … Were you able to fix it? Press and hold the button on the plug. I have restarted the bridge and the router multiple times. Latency/lag on response of lights etc is unusable. VERY frustrating. Can you help me out please? @googlenest I think the problem is @tweethue since other partnerapps (Neato, Bosch & Honeywell) do connect in the Google Home app. Hub wouldn't connect to pc app. Is there any reason why this could have happened? Hub wouldn't connect to pc app. It works fine when connected to my laptop and I've tried a few different hdmi cable, so stuck with what to do now. © Ookla, LLC. @tweethue Hi, yes source (xbox) > sync box (port 2) > tv. I've tried all 4 hdmi input sockets but have the same problem on all. @unbrelievable @tweethue Still not working... @BIGMAMAWOOD @tweethue I’m having problems with my HDMI sync box. Do NOT tap on Discover devices yet. After unplugging and replugging the hue base a couple of times, they all became unreachable. Please help, I try everything... @borski “Alexa, turn my {room} light green.”. Today I disconnected and reconnected my hue bridge and now I it won’t work anymore. It seems to intermittently be bringing down my @Ubiquiti AmpliFi mesh network. This would have saved a lot of people, a lot of time. Neighbours aren't happy! @tweethue still not working hue with Google Home. Thanks for your message. @tim789789 @tweethue I bought two new cables, one for the sky box and one for sync to tv. I found a post on Reddit with other users that are having the same issue. @McShakespeare16 @bruane2 I've got a Lucca (lww001) that has become unreachable and turns on at its routine time but flashes rapidly! Video fine. Video fine. @tweethue is there a problem with out of home control right now? No clue. Apparently I’m not the only one with issues. It’s just the bulb next to google mini in the bedroom that is the problem. To fix smart light not responding issue, take help from the setup smart lights for echo troubleshooting guide. It’s only when I try to connect it to google home that it fails. We're sorry to hear that you're experiencing issues with your Hue bulbs. @tweethue Note: But I can’t get it reconnected to Google home. @tweethue Did a full factory reset but have the same issue.. @JustAGamerGeek Multiple calls with repeated advice that hasn’t worked, no response to emails & eventually receive a response asking for information I’ve already given. @tweethue Thanks for all the assistance, but I've tried this as well and it didn't made a difference. @Rpalhano1 Great customer service experience even if you don't have the custom extension solutions currently. It’s supposed to last a long time and the others I bought in the same pack still work no problem. @tweethue Yes, enabled. I don’t have another one to try it with. @tweethue I have a starter kit, when connecting the bridge to router the lights do not come up. @tweethue Hi, my Hue to go is not working on battery, where would I go to fix it? 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